Toll Free: 800-981-4979 | Email: info@wellnessmats.com

FAQ

About WellnessMats

Are WellnessMats environmentally friendly?

Yes, our mats have a greater life expectancy, keeping WellnessMats out of the landfills thus contributing to a greener environment. After its minimum 7-year life expectancy, WellnessMats can be recycled.

Are WellnessMats safe and non-noxic?

Yes. WellnessMats polyurethane does not contain PVCs or BPAs and has been rigorously tested and proven to be safe. WellnessMats are also Latex free.

Are your mats safe for Radiant Floors?

Yes. WellnessMats are flame resistant, will never ignite, and have a melting point of 400(f) degrees making them safe for radiant flooring systems. We have passed CFR 1630/1631 Standard for the Surface Flammability of Carpets and Rugs.

Can I cut WellnessMats to "fit" (i.e. Corner, Lazy Susan, Pillar)?

Yes, you can cut WellnessMats without compromising the properties of your mat or voiding the warranty. With our unique one-piece construction, WellnessMats will never separate or delaminate when cut. Custom cutting is available upon request.

Can I order customized mats?

Customized mats are a great option for customers who want a larger size WellnessMat. If you do not see the requested size listed, please call an account representative to discuss the specific dimensions needed. We are happy to help create a custom mat and inquiries can be made at 1-800-981-4979 or orders@wellnessmats.com

Do WellnessMats have an odor?

The polyurethane construction of WellnessMats will not produce “off -gassing”, unlike rubber, vinyl and/or biodegradable foam mats.

How do I handle a return?

We would be happy to work with you in the event that you feel the need to return a WellnessMat. Please visit our shipping and returns section for more information.

How do Seasons Covers work?

Seasons Covers have openings cut into the non-slip bottoms that allow the consumer to easily insert their 3x2 WellnessMat, then secure the cover in place. They are machine washable and an exciting addition to the comfort your customers have come to love.

How do you clean WellnessMats?

Our WellnessMats require little to no special care, so you can spot clean, sweep, stick vacuum (non-brushrolled), or mop. Most spills can easily be cleaned with a towel. For more difficult stains, clean with mild soap and water.

How do you justify the cost of a WellnessMat?

WellnessMats are made of 100% polyurethane which is a petroleum based product. They are also a molded one-piece construction mat, so the costs of producing them are much higher than less expensive multi-layered glued together mats. Our “Best In Class” WellnessMats come with a comprehensive 7-year performance warranty. If you take an original 3’x2’ at $119.95 and divide that over 7 years, you are only paying $17.14 per year to own a premium anti-fatigue floor mat.

How much do WellnessMats weigh?

Companion Mat - 4 lbs.; 3’ x 2’ – 7.6 lbs.; 6’ x 2’ – 13.8 lbs.; 6’ x 3’ – 21 lbs.; 5’ x 4’ – 21 lbs.; 3’ x 2’ – 6.4 lbs.; 5’ x 3’ – 15.7 lbs.

How thick are the WellnessMats?

WellnessMats are, 3/4” thick. That’s 50% more mat (mat = comfort) than many other premium mats on the market.

What are the WellnessMats made of?

All WellnessMats are made with our APT – Advanced Polyurethane Technology. The core of APT is polyurethane – a premium standard for anti-fatigue mats. It is more expensive than other commonly used materials, but offers the best support and comfort every time you stand on one and it provides exceptional value over time. This gives WellnessMats an extended life cycle, making them environmentally friendly. For additional information on our APT, visit the Benefits section of our site and click on APT Technology.

What does anti-microbial mean?

Anti-microbial is a term given to an object that is capable of destroying or inhibiting the growth of disease-causing microorganisms. Other mats use additive anti-microbial liquid bases to coat their mats. Coated type mats tend to wear off over time and could cause the growth of bacteria. WellnessMats are anti-microbial – by design…inherent in our material formulation. No additives are necessary.

What is a Seasons Cover?

Seasons Covers are a removable, interchangeable covers that fit our standard 3x2 WellnessMats and offers consumers a chance to add variety and color to their home. We offer unique and beautiful patterns as well as soft cuddle options for both the Kitchen and the Vanity.

Where can WellnessMats be used?

WellnessMats can be used anywhere in the home where standing occurs. Our mats are perfect for use in the kitchen, vanity, grilling areas, fitness or laundry room. WellnessMats are also commonly found in commercial or workplace environments.

How do you clean WellnessMats?

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Will WellnessMats stain my floor?

The bottom of WellnessMats are free of paints and coatings that cause staining; our unique proprietary engineering allows the color pigment to be directly injected into the polyurethane.

Company research has found that some types of flooring, and Linoleum in particular, may be made from raw, sometimes inexpensive materials including linseed oil. This type of flooring and floors sealed with a non-urethane based sealer may have a tendency to cause slight discoloring when covered. Although very rare, a few cases are known where linseed oil or the adhesives used to seal floors have an oxidation effect due to lack of UV light over time. This adverse effect could happen with any type of floor covering. If you have any concerns about the chance of any discoloration or material reaction, it is our recommendation that you contact your floor installer to learn more about your finish.

If you have further questions, please email us and a customer service representative will be happy to assist you.


About The Company

How do I order more brochures, merchandising mat wrap, and other marketing materials?

You can fax a copy of the marketing materials order sheet enclosed in your welcome kit or email orders@wellnessmats.com.

How Long Has Your Company Been In Business?

We launched into the commercial arena in 2000, then expanded into housewares in 2007 and our company continues to grow and expand into new categories.

What Accreditations And Endorsements Does WellnessMats Have?

We are accepted by the APMA (American Podiatric Medical Association), certified by NFSI (National Floor Safety Institute), and endorsed by the American Chiropractic Association.

What If I Have A Defective Mat And Need To Make A Warranty Claim?

Please call 1-800-981-4979 and speak with a customer service representative. We will ask for pictures of the mat to address the manufacturing defect and then we will quickly return or replace the defective mat.

What is the portal and how do I use it?

The Marketing Portal was specifically design for you so that you would always have 24/7 access to the most updated and current company images, product descriptions, logos, video and more to easily add to your website or for local advertising. We are always improving this and welcome your feedback and suggestions.

To access the portal, visit www.wellnessmats.com. In the lower navigation under the Company Info column, click on “Marketing Portal”. To log-in simply use the log in info provided below to gain access.

Username: wmrepsandretailers

Password: wm2013

What Is The Return Policy For WellnessMats?

Start by contacting our Customer Service at 1-800-981-4979 to request a Return Authorization (RA) number. If the return is a warranty related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer’s choice or the customer does not like the color, the customer is responsible for the shipping costs associated with the return. If the mat is being exchanged, the replacement mat will be sent after the returned mat is in-house. If the mat is being returned for credit, then a credit will be issued after the mat is returned.

What is your MAP/MSRP Policy?

MAP is MSRP. By completing our WellnessMats Business application, you agree to retail our WellnessMats at full MSRP.

When Returning Or Exchanging My WellnessMat, How Do I Roll My Mat And Pack It Back Up?

WellnessMats can be stored flat or rolled, if you have to roll your WellnessMat, turn your mat over with the top side down; roll mat and place in the original box. Rolling the mats incorrectly will cause damage to the mat and could forfeit your warranty.

Where Are Some Other Places We Can Find WellnessMats?

We are the premium anti-fatigue mat of choice for Homeland Security, TSA, and our products are commonly found in the hospitality, industrial, medical and health & spa industries, among others.

Where Are WellnessMats Made?

WellnessMats are 100% Made in U.S.A. at our manufacturing facility in Sullivan, Missouri.


International Shipping

Do you ship to my country?

In your shopping cart, you can choose the country to which we'll be shipping. If you don't see your country, it means we can't ship there.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.


Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

If you have questions or concerns about charges, please contact customer service for further assistance.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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